Refund policy

Damaged or defective on arrival. Inspect your order at delivery. For freight items, note any damage on the carrier's delivery receipt before signing. Contact us within 48 hours of delivery at trimmotif@gmail.com with your order number and photos of the damage, and we will make it right — a replacement of the damaged component or of the whole item, at no cost to you.

Returns. We accept returns within 30 days of delivery. The item must be unused and uninstalled, in the same condition you received it, in its original packaging, and you will need your order number or proof of purchase.

To start a return, email trimmotif@gmail.com with your order number. Items sent back without first requesting a return will not be accepted. Returns are shipped to: Trimmotif (Qoretech Inc.), 1752 McDonald Ave, Brooklyn NY 11230.

A 30% restocking fee applies to all returns. For parcel items (mirrors, faucets, accessories) we send a return label and instructions once the return is accepted. For large items shipped by freight — vanities, bathtubs and similar — arranging and paying for return freight is the customer's responsibility.

Not returnable. Items that have been installed, modified, or damaged after delivery; special orders and custom configurations marked as such on the product page. Sale items and gift cards cannot be returned.

Exchanges. The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a new order.

Refunds. We will notify you once your return has arrived and been inspected, and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post it. If more than 15 business days have passed since approval, contact us at trimmotif@gmail.com.

Questions — 551-349-0386 · trimmotif@gmail.com